September 24, 2023

As companies continue to embrace the metaverse and roll out new consumer experiences, a recent survey has shed light on consumers’ concerns regarding privacy and security in the virtual realm. The report, published by Telus International, indicates that 60% of respondents cited data security and privacy issues as the top reasons for their discomfort in the metaverse.

Addressing these concerns is becoming increasingly important as the metaverse evolves and becomes more integrated into our daily lives. The survey results suggest that consumers know the potential risks associated with the metaverse and seek reassurance that their personal information is handled responsibly.

The Concerns

The report from Telus International indicates that among consumers’ top concerns in the metaverse, personal data security was the primary issue for 34% of the respondents. They are apprehensive about the safety of their personal information, such as their name, address, and financial information, and how third-party advertisers or hackers could use it.

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This information highlights the importance of companies taking proactive steps to ensure the safety and privacy of consumers’ data in the virtual realm. Another major concern for consumers, according to the report, is the potential for hackers to manipulate them in the metaverse.

A significant 56% of respondents cited this as their top concern. They are worried that hackers could use their data to carry out fraudulent activities or manipulate their actions in the virtual realm. Again, this underlines the need for stronger security measures and regulations to protect consumers from such threats.

Interestingly, 25% of the respondents believed that good regulation and security measures would make them feel more comfortable in the metaverse. This statement suggests that consumers seek assurance from companies and regulators that their data is being handled responsibly and that they are protected from threats such as hacking and fraud.

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The report from Telus International highlights the importance of addressing these concerns to ensure the growth and success of the metaverse. Companies that can provide assurances regarding data security and privacy will more likely attract and retain consumers in the virtual realm.

The Metaverse Is Ripe For Malicious Actors

Michael Ringman, Telus’s Chief Information Officer (CIO), has warned that the metaverse presents a ripe opportunity for malicious actors to exploit unsuspecting public members. Ringman cites the low regulation and enforcement methods in the virtual realm as factors that make it easier for malicious actors to carry out their activities.

According to Ringman, the metaverse is still in its infancy, which makes it easier for malicious actors to be more pronounced. As a result, he suggests that companies and regulators must work together to develop stronger security measures and regulations to protect consumers in the virtual realm.

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Ringman’s concerns are well-founded. The metaverse is a vast, uncharted territory that is ripe for exploitation. With little regulation and enforcement, malicious actors can easily take advantage of unsuspecting consumers who may not be aware of the risks associated with the virtual realm.


In conclusion, the survey results demonstrate that consumers have valid concerns about privacy and security in the metaverse. Therefore, companies and regulators must work together to develop stronger security measures and regulations that address these concerns and protect consumers in the virtual realm. Doing so can help build consumer trust and create a path for a successful future in the metaverse.

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